Terms of Use

Effective Date: 1 January 2025

Welcome to zelvorianluxelodge.com (the "Website"), the official online presence of ZelvorianluxeLodge, a premier hotel-casino located in Canberra, Australia. This Website is owned and operated by , a company registered under the laws of Australia, with its registered office at (referred to herein as "we", "us", or "our").

Please read these Terms of Use ("Terms") carefully before accessing or using this Website. By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of Australia. If you do not agree with any part of these Terms, you must immediately cease use of this Website.

1. Acceptance of Terms

By accessing or using the Website, you confirm that you accept these Terms in their entirety and that you agree to comply with them. These Terms constitute a legally binding agreement between you and .

We reserve the right to amend, update, or replace these Terms at any time at our sole discretion. Any changes will be posted on this page with an updated effective date. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to check this page periodically for updates.

These Terms apply to all visitors, users, and others who access or use the Website, including those who make reservations, inquiries, or access any services offered through the Website.

2. Age Restriction

This Website and the services offered by , including hotel accommodations and casino gaming facilities, are strictly intended for persons who are 18 years of age or older.

  • You must be at least 18 years of age to access, register on, or use this Website, and to participate in any gambling or casino-related activities offered at ZelvorianluxeLodge.
  • By using this Website, you represent and warrant that you are at least 18 years old. If you are under the age of 18, you are not permitted to use this Website or engage in any of its services.
  • We reserve the right to request proof of age at any time and to suspend or terminate access for any user we reasonably believe to be under the minimum age requirement.
  • Gambling by persons under the age of 18 is illegal in Australia under applicable state and territory legislation, including the Gambling and Racing Control Act 1999 (ACT) and associated regulations. We take this obligation seriously and actively support responsible gambling measures.
  • If you are concerned about underage gambling, or if you believe a minor has accessed this Website, please contact us immediately at the details provided at the end of these Terms.

3. User Obligations

As a condition of your use of this Website, you agree to comply with the following obligations. Failure to do so may result in immediate suspension or termination of your access to the Website and, where applicable, to our premises and services.

3.1 Lawful Use

  • You agree to use this Website only for lawful purposes and in a manner consistent with all applicable Australian laws and regulations, including but not limited to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), privacy laws, and anti-money laundering legislation.
  • You must not use the Website in any way that is unlawful, harmful, fraudulent, or deceptive.

3.2 Accurate Information

  • You agree to provide accurate, current, and complete information when making reservations, creating accounts, or submitting any forms on the Website.
  • You must not impersonate any person or entity, or misrepresent your identity or affiliation with any person or organisation.

3.3 Prohibited Conduct

You agree that you will not:

  • Upload, transmit, or distribute any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable;
  • Attempt to gain unauthorised access to any part of the Website, its servers, or any databases connected to the Website;
  • Use any automated tools, bots, scrapers, or similar technologies to extract data from the Website without our prior written consent;
  • Introduce or transmit any malware, viruses, Trojan horses, or other harmful code;
  • Engage in any conduct that could damage, disable, overburden, or impair the Website or interfere with other users' enjoyment of the Website;
  • Use the Website for any commercial solicitation or advertising without our express written authorisation;
  • Violate any intellectual property rights belonging to or any third party.

3.4 Responsible Gambling

  • We are committed to promoting responsible gambling. You agree to gamble responsibly and within your means if you engage with our casino services.
  • Resources and support for problem gambling are available through the ACT Gambling and Racing Commission and the national helpline Gambling Help Online at www.gamblinghelponline.org.au or by calling 1800 858 858.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, and software, is the property of or its content suppliers and is protected under the Copyright Act 1968 (Cth) and other applicable intellectual property laws of Australia and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from this Website without our prior written consent.

5. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. Please review our Privacy Policy to understand our practices.

6. Third-Party Links and Services

This Website may contain links to third-party websites or services that are not owned or controlled by . We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policy of any third-party website you visit. The inclusion of any link does not imply our endorsement of the linked website.

7. Disclaimer of Warranties

This Website and all information, content, materials, and services included on or otherwise made available to you through this Website are provided by on an "as is" and "as available" basis, without any representations or warranties of any kind, either express or implied.

To the fullest extent permitted by applicable law, including the Australian Consumer Law, disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, free of viruses or other harmful components, or that defects will be corrected. We do not warrant the accuracy, completeness, or currency of any content on the Website.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded, restricted, or modified.

8. Limitation of Liability

To the maximum extent permitted by applicable law in Australia, , its directors, officers, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your access to or use of (or inability to access or use) this Website, even if we have been advised of the possibility of such damages.

This includes, without limitation, damages for:

  • Loss of profits, revenue, or business opportunities;
  • Loss of data or information;
  • Business interruption;
  • Loss of goodwill;
  • Any other intangible losses.

To the extent that our liability cannot be fully excluded under applicable Australian law, including under the Australian Consumer Law, our total liability to you for any claim arising out of or in connection with your use of this Website shall not exceed the amount you paid (if any) to us in the three (3) months preceding the event giving rise to the claim, or AUD $100, whichever is greater.

Notwithstanding the above, nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under Australian law.

9. Indemnification

You agree to indemnify, defend, and hold harmless and its directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your access to or use of the Website;
  • Your violation of these Terms;
  • Your violation of any applicable law or regulation;
  • Your infringement of any intellectual property or other rights of any third party.

10. Dispute Resolution

10.1 Good Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or validity thereof ("Dispute"), the parties agree to first attempt to resolve the Dispute through good faith negotiation. The party wishing to raise a Dispute must notify the other party in writing, setting out the nature of the Dispute and the resolution sought.

10.2 Mediation

If the Dispute cannot be resolved by negotiation within thirty (30) days of written notice (or such longer period as the parties may agree in writing), either party may refer the Dispute to mediation administered by the Resolution Institute (Australia) or a mediator agreed upon by the parties. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

10.3 Governing Law and Jurisdiction

These Terms and any Dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Australian Capital Territory and the Commonwealth of Australia. Subject to the dispute resolution provisions above, each party irrevocably submits to the exclusive jurisdiction of the courts of the Australian Capital Territory, and the Federal Court of Australia, in respect of any legal proceedings in connection with these Terms.

10.4 Australian Consumer Law

Nothing in this clause limits any rights you may have under the Australian Consumer Law or any other non-excludable statutory rights applicable under Australian law. You may also have the right to contact relevant consumer protection bodies, including the Australian Competition and Consumer Commission (ACCC) or the ACT Civil and Administrative Tribunal (ACAT), for assistance.

11. Termination

We reserve the right to terminate or suspend your access to the Website, without prior notice or liability, for any reason, including if we determine in our sole discretion that you have breached any provision of these Terms or any applicable law or regulation.

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations, and understandings.

12.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, it shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

12.3 Waiver

No failure or delay by to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy. No waiver shall be effective unless made in writing and signed by an authorised representative of .

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms at any time without restriction.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms of Use, or if you wish to report a potential breach, please contact us using the details below:

We will endeavour to respond to all enquiries within a reasonable time frame and in accordance with our obligations under Australian law.