Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operates and manages cookies and similar tracking technologies on the official website of ZelvorianluxeLodge, located in Canberra, Australia (the "Site"). By continuing to use our Site, you acknowledge that you have read and understood this Cookie Policy, which forms part of our broader Privacy Policy.
If you have any questions or concerns regarding our use of cookies, please contact us at privacy@zelvorianluxelodge.com.
1. Who We Are
The Site is operated by , a company incorporated under the laws of Australia, with its registered office at . References in this Cookie Policy to "we", "us", or "our" refer to .
is committed to protecting your privacy and ensuring transparency about the data we collect through the use of cookies on this Site. We comply with all applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Are Cookies?
Cookies are small text files that are placed on your device — including your computer, tablet, or smartphone — when you visit a website. They are widely used to make websites function more efficiently, to enhance user experience, and to provide information to website operators and third-party service providers.
Cookies can be either session cookies, which are temporary and are deleted when you close your browser, or persistent cookies, which remain on your device for a set period of time or until you delete them manually. Cookies may be set by us (first-party cookies) or by third-party service providers whose services we use on our Site (third-party cookies).
In addition to cookies, we may use similar tracking technologies such as:
- Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails that help us understand how you interact with our content.
- Local storage objects: Data stored in your browser's local storage, similar to cookies but with different storage capacities and lifetimes.
- Scripts and tracking pixels: Small pieces of code that run in your browser and collect information about your browsing behaviour.
Throughout this Cookie Policy, all references to "cookies" include these similar technologies unless otherwise stated.
3. Why Do We Use Cookies?
We use cookies and similar tracking technologies for a variety of purposes, including:
- Ensuring the technical operation and security of our Site;
- Remembering your preferences and settings;
- Analysing how visitors use our Site to help us improve it;
- Measuring the effectiveness of our marketing campaigns;
- Delivering personalised advertisements and promotional content relevant to your interests;
- Enabling the functionality of third-party integrations such as booking engines, maps, and social media features.
4. Types of Cookies We Use
We categorise the cookies used on our Site into the following types:
4.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the fundamental operation of our Site. Without these cookies, certain features — such as secure login, page navigation, booking forms, and payment processing — would not function properly. Essential cookies do not require your consent under applicable law, as they are strictly necessary to deliver services you have requested.
Examples of essential cookies used on our Site include:
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Bot management and security. This cookie is used by Cloudflare to distinguish between humans and automated bots, helping to protect our Site against malicious traffic and distributed denial-of-service (DDoS) attacks. | First-party (set by Cloudflare on our behalf) | 30 minutes |
| cf_clearance | Cloudflare | Records a successful security challenge (e.g. CAPTCHA) completion to avoid repeating challenges during the same session. | First-party (set by Cloudflare on our behalf) | 30 minutes – 1 year |
| PHPSESSID / session_id | Maintains your session state across pages, ensuring your booking and login information is preserved throughout your visit. | First-party | Session | |
| csrf_token | Cross-site request forgery protection, preventing unauthorised commands from being submitted on behalf of users. | First-party | Session | |
| cookie_consent | Stores your cookie consent preferences to ensure we respect your choices on subsequent visits. | First-party | 12 months |
4.2 Performance and Analytics Cookies
These cookies collect information about how visitors use our Site, such as which pages are most frequently visited, how long users spend on each page, and any error messages encountered. The data collected is aggregated and anonymised where possible and is used solely to improve the performance and user experience of our Site. We rely on your consent before placing analytics cookies on your device.
Examples of analytics cookies used on our Site include:
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request and used to calculate visitor, session, and campaign data for our Site analytics reports. | Third-party | 2 years |
| _ga_[ID] | Google Analytics (Google LLC) | Used to persist session state across different pages and to store and count page views for Google Analytics 4 (GA4). | Third-party | 2 years |
| _gid | Google Analytics (Google LLC) | Used to distinguish users and store information about how the Site is used, including the pages visited and actions taken during a single day. | Third-party | 24 hours |
| _gat / _gat_UA-XXXXXXXX | Google Analytics (Google LLC) | Used to throttle request rates to Google Analytics servers, limiting the number of requests made per session. | Third-party | 1 minute |
| _gac_[ID] | Google Analytics / Google Ads (Google LLC) | Contains information about which campaign brought the user to the Site, used to link Google Analytics with Google Ads for conversion tracking. | Third-party | 90 days |
Google Analytics data may be transferred to and stored on servers in the United States and other countries. Google LLC participates in applicable data transfer frameworks and provides additional safeguards for international transfers. For more information, please visit Google's Privacy Policy .
4.3 Functional Cookies
Functional cookies allow our Site to remember choices you have previously made — such as your preferred language, currency, room type, or whether you have previously completed a booking — in order to provide you with a more personalised experience. These cookies do not track your browsing activity on other websites. We rely on your consent before placing functional cookies on your device.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| user_language | Stores your preferred language setting for the Site. | First-party | 12 months | |
| user_currency | Stores your preferred currency for price displays on the booking engine. | First-party | 12 months | |
| booking_prefs | Remembers partial booking form data to assist you in resuming an incomplete booking session. | First-party | 7 days |
4.4 Marketing and Advertising Cookies
Marketing cookies are used to track visitors across websites and to display targeted advertisements that are relevant to your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. Marketing cookies are placed by our advertising partners and require your explicit consent before being activated.
Examples of marketing cookies used on our Site include:
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Meta (Facebook) to deliver and measure the effectiveness of advertisements on the Facebook platform and its partner network. Records site visits and actions taken to build an advertising audience profile. | Third-party | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the click identifier from the last Facebook ad that the user clicked, used to attribute conversions back to a specific ad campaign. | Third-party | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver, measure, and improve the relevance of advertisements, and to track conversions from Facebook Ads. | Third-party | 90 days |
| _gcl_au | Google Ads (Google LLC) | Used by Google AdSense to experiment with advertisement efficiency across websites using Google's services and to track conversions. | Third-party | 90 days |
| IDE | Google DoubleClick (Google LLC) | Used by Google's DoubleClick to register and report the user's actions after viewing or clicking one of the advertiser's advertisements, with the purpose of measuring the efficacy of an advertisement and to present targeted advertisements to the user. | Third-party | 13 months |
| NID | Google LLC | Used to store user preferences and to show personalised ads on Google Search pages and other Google products. | Third-party | 6 months |
| _ttp | TikTok (ByteDance Ltd) | Used by TikTok Pixel to measure the effectiveness of advertising campaigns by tracking conversions and user behaviour after interacting with TikTok advertisements. | Third-party | 13 months |
| sc_at | Snapchat, Inc. (Snap Pixel) | Used by Snapchat to track conversions and to measure the return on advertising spend by identifying user actions on the Site following interaction with a Snapchat advertisement. | Third-party | 12 months |
Data collected through marketing cookies may be shared with our advertising partners, who may combine it with other information they hold about you. Please refer to the respective privacy policies of these third parties for further details:
5. Cloudflare Security Services
Our Site uses Cloudflare, a web performance and security service provided by Cloudflare, Inc. (101 Townsend St, San Francisco, CA 94107, USA). Cloudflare acts as a reverse proxy and content delivery network (CDN) for our Site, meaning that traffic between your browser and our servers passes through Cloudflare's infrastructure.
Cloudflare may set cookies on your device (such as __cf_bm and cf_clearance) to identify trusted web traffic, protect the Site against malicious bots and DDoS attacks, and ensure reliable performance. These cookies are considered strictly necessary for security purposes and cannot be disabled without affecting the integrity and security of the Site.
For more information about Cloudflare's data practices, please refer to the Cloudflare Privacy Policy .
6. Your Consent
In accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principle 3 (APP 3) — which governs the collection of personal information — we obtain your consent before placing non-essential cookies on your device. When you first visit our Site, you will be presented with a cookie consent banner that allows you to:
- Accept all cookies: Consent to the use of all categories of cookies, including analytics, functional, and marketing cookies.
- Manage preferences: Select specific categories of cookies you wish to enable or disable.
- Reject non-essential cookies: Decline all cookies except those that are strictly necessary for the Site to function.
Your consent preferences will be stored in the cookie_consent cookie for up to 12 months, after which you will be asked to re-confirm your choices. You may withdraw or change your consent at any time by accessing the cookie preference centre via the "Cookie Settings" link in the footer of our Site.
Please note that withdrawing consent for certain cookie categories may affect the functionality of our Site and the quality of your user experience. Strictly necessary cookies cannot be disabled, as they are required for the Site to operate correctly.
Consent is given freely and you will not be disadvantaged or penalised in any way for choosing to limit the cookies placed on your device. Where we rely on consent as the legal basis for processing personal data, we will ensure that consent is specific, informed, and freely given.
7. Managing and Controlling Cookies
In addition to using our cookie preference centre, you can manage cookies through your browser settings. Most modern web browsers allow you to view, block, or delete cookies stored on your device. The steps to do this vary depending on your browser. For guidance specific to your browser, please refer to the links below:
Please be aware that blocking or deleting cookies through your browser settings may affect all websites you visit and could prevent you from accessing certain features of our Site, such as completing a booking or logging into your account.
7.1 Opting Out of Google Analytics
You can prevent your data from being collected and used by Google Analytics by installing the Google Analytics Opt-Out Browser Add-on , which is available for most major browsers.
7.2 Opting Out of Interest-Based Advertising
You can opt out of interest-based advertising from participating companies through the following industry tools:
- Your Online Choices (Australia) — operated by the European Interactive Digital Advertising Alliance (EDAA).
- Network Advertising Initiative (NAI) Opt-Out Tool
- Google Ads Settings — to manage Google personalised advertising preferences.
- Facebook Ad Preferences — to manage Meta/Facebook advertising preferences.
7.3 Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activities tracked. Our Site does not currently respond to DNT signals, as there is no universally accepted standard for how websites should respond to such requests. You may use the cookie preference centre or browser controls described above to manage your privacy preferences.
8. Third-Party Cookies and External Links
Our Site may contain links to third-party websites, plugins, and applications — including social media share buttons, embedded maps, and booking engine integrations. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy or cookie policies.
Third-party cookies placed on our Site are subject to the respective privacy and cookie policies of those third parties. We encourage you to review the privacy policies of any third-party service whose cookies may be active on your device when you visit our Site.
Where third-party cookies involve the transfer of personal data outside of Australia — for example, to the United States — we ensure that appropriate safeguards are in place in accordance with the Australian Privacy Principles, and in particular APP 8 (cross-border disclosure of personal information).
9. Children's Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children through cookies or any other means. If you believe that a child under 18 has provided personal information to us via our Site, please contact us at privacy@zelvorianluxelodge.com and we will take appropriate steps to remove such information.
Please note that in the context of casino gaming, access to gaming-related services on this Site is restricted to persons who meet the applicable legal age requirements under Australian law and the laws of the Australian Capital Territory.
10. Retention of Cookie Data
The retention periods for cookies used on our Site are set out in the tables in Section 4 above. Personal data collected through cookies is retained only for as long as necessary to fulfil the purposes described in this Cookie Policy, or as required by law.
Where cookie data constitutes personal information under the Privacy Act 1988 (Cth), we handle it in accordance with our Privacy Policy and the applicable Australian Privacy Principles. We take reasonable steps to ensure that personal information is protected from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.
11. Changes to This Cookie Policy
We reserve the right to update or amend this Cookie Policy at any time to reflect changes in technology, applicable law, or our business operations. When we make material changes to this Cookie Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via a prominent notice on our Site or by email.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our Site following any changes to this Cookie Policy constitutes your acknowledgement of those changes.
12. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to personal information collected about you through the use of cookies:
- Right of access: You have the right to request access to personal information we hold about you.
- Right to correction: You have the right to request that we correct any inaccurate, incomplete, or out-of-date personal information we hold about you.
- Right to complain: If you believe we have not handled your personal information in accordance with the Privacy Act, you may make a complaint to us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of your rights, or to make a privacy-related enquiry or complaint, please contact us using the details below.
13. Contact Us
If you have any questions, concerns, or requests in relation to this Cookie Policy or the way in which handles cookies and personal information, please contact us at:
- Legal Entity:
- Address:
- Privacy Email: privacy@zelvorianluxelodge.com
We will endeavour to respond to all privacy-related enquiries within 30 days of receipt.
For full details of how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy.